www.Bespoke.ng provides its services to you subject to the terms and conditions put forth here in this agreement. Accessing, browsing or otherwise using this site implies your agreement to our terms and conditions, so please read this carefully before you continue. Should you have any questions after reading this section, please don't hesitate to contact our customer service: support@Bespoke.ng.
If you violate the terms and conditions, we have the right to refuse service, terminate accounts, and/or cancel any pending orders at our discretion. www.Bespoke.ng reserves the right to revise these terms and conditions at any time and your continued use of the website will signify your acceptance of any adjustments. You are therefore advised to read this statement on a regular basis for the most recent version.
Using The Site
All parts of this website belong to www.Bespoke.ng. Any reproduction, distribution, modification, decompilation, or reverse-engineering of any portion of this website, without the permission of www.Bespoke.ng, is strictly prohibited. You may not make commercial use of any of the information provided on this site or make use of this site for the benefit of another business unless permitted by www.Bespoke.ng.
All content on this site, that is text, icons, images, graphics, audio, video, and software files, is the exclusive property of www.Bespoke.ng and protected by copyright laws. The use of www.Bespoke.ng trademarks without the explicit consent of www.Bespoke.ng is strictly prohibited. www.Bespoke.ng trademarks may not be used in connection with non-www.Bespoke.ng products or services in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits www.Bespoke.ng.
www.Bespoke.ng may assign you account identification, username and password, to enable you to access and use certain portions of this site. You are responsible for protecting the confidentiality of the password and username assigned to you. You shall immediately notify www.Bespoke.ng of any unauthorized use of your password or identification or any other breach of the security on this site.
The product photos accurately show what our dress shirts look like. As for the graphical images used in the shirt designer, we have made an effort to illustrate your shirt designs as close to what the finished dress shirts will look like as possible. However, these graphical images are for visualization only, especially as the colours vary in accordance with the quality of your computer screen. The products you receive may differ slightly from the images in the shirt designer.
The body measurements that you provide are slightly adjusted to the selected fit (slim, normal, or loose) during production. The shirt measurements that you provide are not adjusted during production, so the measurements of your new dress shirt should be the same as your original shirt, however, we can, of course, not guarantee that the seams and the design will be identical to your original shirt. Also, generally, please allow for 1.5 cm or 0.5 inches of measurement adjustments on the finished product.
We are continuously improving the quality of our fabrics. Consequently, shirts made from the same fabric but different rolls may vary a little due to normal variations in the processes of weaving and dyeing. This is the reason why sometimes two shirts can differ slightly, especially if they are ordered at different times.
If the measurements or design of your custom made product does not correspond with the order details or for any reason not mentioned above, we will offer you a new product free of charge or your money back. And in this case, Bespoke.ng of course takes responsibility for the cost of return shipments, under the condition that you send with the cheapest shipping method possible. You are, as a customer, responsible for the information you provide us.
We make every effort to process the orders as fast as possible. As long as your order is not in production, you can change or cancel your order. To do this, please contact our customer service: support@Bespoke.ng. We put a lot of emphasis on customer service, and although we review each case individually, we are obligated to inform you that in accordance with international laws there is no return or exchange on customizable items.
In the event that one of our products is listed at an incorrect price or with incorrect information due to typographical errors, www.Bespoke.ng shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. www.Bespoke.ng shall have the right to refuse or cancel any such pending orders whether or not the order has been confirmed and your credit card charged. If the financial transaction has already taken place for the purchase and your order is canceled, www.Bespoke.ng shall issue a refund to your credit card account in the amount of the charge.
After you have completed your shirt design and provided your measurements, or chosen a standard size, you will put it into your shopping cart. When viewing your shopping cart, simply click checkout. If you do not already have an account, you will be prompted to create one before proceeding to entering your delivery address. After entering your delivery address, simply follow the on-screen instructions for paying with your debit card. All the information you need is on your debit card.
www.Bespoke.ng uses safe SSL technology to handle your financial transactions. You can choose to pay with either Visa or MasterCard, or direct bank transfer. The processing of your order will begin after the financial transaction has taken place. www.Bespoke.ng may request verification of information prior to accepting and processing an order.
If your payment transaction is successful, you will receive an email message with description of the order and the personal data submitted. If you fail to receive this message, there might be a temporary network issue or a typographical error in the email address. In either case, you are advised to contact customer service: support@Bespoke.ng.
Our products are normally delivered within 2 weeks. However, we can't guarantee with absolute certainty that these delivery times will be met every time as we do encounter unforeseen factors beyond our control. We always do our best to meet these delivery times and bring your items home to you as quickly as we can.
www.Bespoke.ng is not liable for failure to perform its obligations if such failure is a result of force majeure, that is when being prevented from fulfilling our contractual obligations by external forces beyond our control. In the event of force majeure, the agreement is considered cancelled with neither customer nor www.Bespoke.ng being entitled to any compensation.
This means that the payment will be refunded to the customer and no product is delivered. We consider force majeure as terrorism, strikes, legislative changes, natural catastrophes, electricity failure, the lack of on-time delivery from suppliers or subcontractors, and any other circumstances that are beyond our control.